Pretzel bags7/3/2023 ![]() ![]() Not collecting your order does not make the order eligible for a refund. It is your responsibility to ensure your order is collected in time for your event. Our address is 15/489a Warrigal Road, Moorabbin VIC 3189 and our warehouse hours are Monday-Friday 8am-4pm. If you have opted to pick-up your order, it will be ready for collection by the dispatch date selected at checkout. Please note that at very busy times, rush options may not be available. The time-frame for shipping is still the same as a regular order however it will be on its way to you sooner than the regular processing time. There is an additional charge for this service. If you would like your order to be moved to the head of the queue for processing, you may select this when choosing your shipping in the checkout. ![]() Corporate orders will require a freight quote.įor more information, please see “Rush Charges” below. Our flat rate charges apply to domestic orders only. The cost of shipping is calculated at checkout and is dependent on the amount of products ordered, their weight and destination, as well as how fast you would like your order produced. This is done to ensure orders arrive in a timely fashion and allows us to keep our shipping charges as low as possible. ![]() This means that we may use different shipping services to send parcels – Australia Post, Courier’s Please, TNT, etc. Shipping Methods and CostsĪs the products we send are perishable, all orders are dispatched the fastest possible method. It is the discretion of the delivery driver if your parcel will be safe dropped at your property - if there is no safe place to leave the parcel it may be taken to a secondary location for collection. Please take this into consideration when placing your order. The reason for this is due to new delivery procedures related to "contact-free" shipping as well as the dramatic increase in order volumes at this time. Please note that due to the current Coronavirus crisis, both Australia Post and our other nominated couriers are sometimes taking an extra day(s) beyond their standard delivery times to deliver parcels. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days). If you find your products to be damaged in transit, you may return the unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. ![]()
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